Answers to Go iLawn’s Frequently Asked Questions
Select a + sign below to discover the answers to our most frequently asked questions. If we don’t answer your questions here, please don’t hesitate to contact us.
Go iLawn Basics: What is Go iLawn, how does it work and how do I start?
Go iLawn is an online property measuring and estimating service for green industry professionals. Go iLawn combines high resolution photographs, measuring tools, property information and estimated time in one easy-to-use application. With Go iLawn you can quickly, precisely measure and estimate property from any computer – anytime, anywhere.
How does it work?
It’s simple! First, you enter an address latitude and longitude coordinates to locate your property and Go iLawn will return a property photo to you. Then, with a few clicks of the mouse, you can measure any outdoor surface on the property. Your project is saved in the cloud. You can also save your measurements to an Excel spreadsheet and property photos as jpeg files to your computer.
How can I get started?
Start with a free trial. Click here to get yours.
Property Photos and Imagery: Why are the images so clear, how old are the photos, what is your coverage area?
Go iLawn uses high-resolution aerial photography (taken from a plane). Aerial photos are clearer than a standard satellite photo because they are taken much closer to the earth with a high-resolution camera lens. Plus, most of our aerial images are taken after the leaves have fallen off of the trees so tree canopies won’t obstruct your view of the surface you need to measure.
How old are the photos?
The age of the photos varies by county. Typically aerial photos are taken per county request.
What is your coverage area?
We offer 100% coverage of the U.S. and Canada.
Go iLawn Tools and Features: What are some of the tools, what can I measure, can I save photos?
Measure any outdoor surface for any property type on Go iLawn with our measuring tools. The area tool and linear distance tool are among the most popular in the toolset. We have several tools to help you measure property features (trees, shrubs, parking spaces etc.), as well as annotation tools to help you call out property features or make important notes.
Can I save and print property measurements and photos?
Yes. Measurements are formatted to an Excel spreadsheet and photos save as jpeg files.
Technical Information: Do I need to install software, what Internet browser works best with Go iLawn, Does Go iLawn provide customer support?
Do I need to install software?
No. Go iLawn is web-based and does not require any software installation. Go iLawn users have a username and password they can use to login to the Go iLawn website 24-hours-a-day.
What Internet browser works best with Go iLawn?
Google Chrome is the best to use with Go iLawn. Opera, Firefox and Safari are also supported browsers.
Can I use the service on a Mac or an iPad?
You can use Go iLawn on a Mac, but you must use Google Chrome for your Internet browser.
Does Go iLawn provide customer support?
Yes. Contact the Go iLawn support team by email, phone or live chat (8 am-5 pm EST Monday-Friday). We also have a customer support center, how-to videos and a recorded tutorial that users can access for help with Go iLawn.
Account Information: How am I charged, what's included in a search, can multiple users access one account?
What is included in a search?
In addition to the overhead view, users can view photos of the north, south, east and west views of the property. Neighborhood photos, which are photos taken from a higher altitude are also available and included in a search.
* North, south, east and west views are subject to availability based on geographic location
How am I charged?
You are charged when:
* An address is searched and an image of the property appears
* A project is copied with your authorization
Please Note: Go iLawn stores your search history. If you create a new search and Go iLawn finds a project with the same address, we will notify you so that you do not spend another search. You can also choose to copy that project for 1 search credit.
Can multiple users access one account?
Yes. Go iLawn accounts initially come with one username. We have user accounts for 2 and 5 users, and are able to accommodate larger companies with custom plans. Please contact us for pricing options on larger accounts.